Program overview

It is becoming increasingly important for council employees, regardless of level, to make effective business decisions under multiple constraints in uncertain and highly dynamic environments. Some decisions require and allow thorough data gathering and analysis, some are made based on an educated guess or driven by intuition.

This program has been specifically developed to build on skills and knowledge of local government employees to expand and develop strong decision-making capabilities within a complex and fast changing environment.

With a balanced mix of critical thinking, problem solving, influence and psychology; participants will expand their mindset and acquire specific practical decision making skills.

Suitable for:

  • Coordinators, Team Leaders, Managers and Executives
Key learnings:
This one-day program will explore the following:
  • Making business decisions: what drives our choices and judgements?
  • Identifying business problems/opportunities and understanding the decision environment
    • Recognising business problems in their strategic context
    • Problem definition
  • Making strategic choices
    • Defining options and decision criteria
    • Fundamentals of option analysis
    • Prioritisation tools
    • Scenario analysis
  • Drawing warranted conclusions and making justified recommendations
  • Before we finalise our decision: understanding and mitigating the limits of rational decisionmaking approaches and understanding the impact of heuristics and biases
    • Lessons from behavioural economics and social psychology
  • Influencing decision makers

Key dates

Registrations close Tuesday 29 January 2020

Program commences Tuesday 4 February 2020

Investment (Inc GST)

Members: $465 + GST = $511.50

Non-members: $581 + GST = $639.10




Kate Staples
Manager Professional Development & Networks

  p: 08 8291 7996

Mailing Address:  5 Hauteville Tce EASTWOOD   Phone: 8291-7990   Fax: 8451-1568   E-mail:

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