Program overview

It is becoming increasingly important for council employees, regardless of level, to make effective decisions under multiple constraints in uncertain and highly dynamic environments. Some decisions require and allow thorough data gathering and analysis, some are made based on an educated guess or driven by intuition.

This program has been specifically developed to build on skills and knowledge of local government employees to expand and develop strong decision-making capabilities within a complex and fast changing environment.

With a balanced mix of critical thinking, problem solving, influence and psychology; participants will expand their mindset and acquire specific practical decision making skills.

Suitable for:

  • Coordinators, Team Leaders, Managers and Executives
Key learnings:
This one-day program will explore the following:
  • Making decisions at council: what drives our choices and judgements?
  • Identifying council problems/opportunities and understanding the decision environment
    • Recognising council problems in their strategic context
    • Problem definition
  • Making strategic choices
    • Defining options and decision criteria
    • Fundamentals of option analysis
    • Prioritisation tools
    • Scenario analysis
  • Drawing warranted conclusions and making justified recommendations
  • Before we finalise our decision: understanding and mitigating the limits of rational decisionmaking approaches and understanding the impact of heuristics and biases
    • Lessons from behavioural economics and social psychology
  • Influencing decision makers


  Tahlia Willey

Network and Programs Officer
p: 08 8291 7994 

Mailing Address:  5 Hauteville Tce EASTWOOD SA 5063   Phone: 8291-7990;   Fax: 8451-1568   E-mail:

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