Program overview

Conflict in the workplace is a common occurrence, but it can cause stress and tension for all concerned. Handled well, however, conflict can provide an opportunity to improve processes and outcomes, dispel negativity and build relationships.

In this program we will use everyday conflict situations with colleagues, managers and customers to improve your ability to handle the emotion and stress of conflict, think through the situation and resolve it with confidence.

Suitable for:
  • Officers at all levels

Key learnings:

At the end of this program you will be able to:

    • How conflict arises in the workplace
    • Your current conflict management style
    • How to handle the emotions that conflict brings
    • How to deal with different personality styles
    • A step by step process for working through a conflict and negotiating a fair outcome for all concerned
    • Verbal communication skills to help defuse anger and find creative solutions

    Due to the COVID-19 situation, the Conflict Resolution short program scheduled for Wednesday 1 April 2020 will be postponed to a later date when it is safe for everyone to attend.  We will provide you with a new date as soon as we can.

    For those already registered:

    In the first instance, we will transfer all registrations to this new date, noting that should you no longer be able to make it, substitutions are welcome up until 2 weeks prior. This will ensure your development opportunity is not lost but rather ‘time shifted.’

    We will keep in touch with you along the way, and if the Conflict Resolution short program no longer suits, we can issue you with a PD Voucher with an expiration date of 30 June 2021 to use on alternate development opportunities with us.

    For those keen to secure a place:

    Register your interest here to be the first to find out when registrations for this program open.

    For further information on how we are navigating through the COVID-19 pandemic, please refer to the letter from our President and CEO here.

    We were really looking forward to delivering this short program for you, but everyone’s health and safety as well as the integrity of our program experiences are more important.

    Should you have any questions please do not hesitate to contact Kate Staples on 08 8291 7996.

    Key Dates
    Program commences Wednesday 1 April 2020 - POSTPONED

    Members: $420.00 + GST = $462.00
    Non - Members: $525.00 + GST = $577.50




    Kate Staples
    Manager Professional Development & Networks

      p: 08 8291 7996

    Mailing Address:  5 Hauteville Tce EASTWOOD SA 5063   Phone: 8291-7990;   Fax: 8451-1568   E-mail:

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