Program overview

Conflict in the workplace is a common occurrence, but it can cause stress and tension for all concerned. Handled well, however, conflict can provide an opportunity to improve processes and outcomes, dispel negativity and build relationships.

In this program we will use everyday conflict situations with colleagues, managers and customers to improve your ability to handle the emotion and stress of conflict, think through the situation and resolve it with confidence.

Suitable for:
  • Officers at all levels

Key learnings:

At the end of this program you will be able to:

    • How conflict arises in the workplace
    • Your current conflict management style
    • How to handle the emotions that conflict brings
    • How to deal with different personality styles
    • A step by step process for working through a conflict and negotiating a fair outcome for all concerned
    • Verbal communication skills to help defuse anger and find creative solutions

      Key Dates
      Registrations close Thursday 28 May 2020
      Program commences Tuesday 2 June 2020

      Live Interactive Classroom (via Zoom)

      9:00 AM - 9:15 AM - Arrival - check tech is working
      9:15 AM - 10:00 AM - Session 1
      10:15 AM - 11:00 AM - Session 2
      11:15 AM - 12:00 AM - Session 3

      Members: $420.00 + GST = $462.00
      Non - Members: $525.00 + GST = $577.50

      Register now


        Tahlia Willey

      Network and Programs Officer
      p: 08 8291 7994 

      Mailing Address:  5 Hauteville Tce EASTWOOD SA 5063   Phone: 8291-7990;   Fax: 8451-1568   E-mail:

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