We recently spoke with Claire Bircumshaw from the City of Marion, to hear more about her role and interest in the LG Professionals SA Business Performance and Improvement Network. 

What is your role and how long have you been in local government?

I am the Change Manager at the City of Marion. My role works across council to support the adoption of change, from IT to Continuous Improvement projects, leadership development and change impact management.

What’s the most beneficial aspect of being a member of the Business Performance and Improvement Network?

The Business Performance and Improvement Network reinforces a culture of collaboration, providing us access to a collective knowledge base of best practices and resources, which enables us to learn from each other and drive continuous improvement across councils.

What’s your favourite performance or improvement work/life hack?

Performance: Rule of Three – write down three things you want to complete that day and cross them off as they are completed. I go home feeling like I have contributed effectively to the organisation.

Improvement: Chat GPT – using AI helps kick-start my thought process when I am procrastinating.

Tell us something about you that we don’t know?

I lived in Canada for six months, working at an upmarket hotel. During my time there, I was able to meet and have a conversation with Roger Daltrey, lead singer of The Who – now I am showing my age :)