In the local government environment, leaders and professionals are required to balance the needs of upholding compliance and regulation (e.g. saying “no”, or issuing an expiation notice), while balancing the expectations of delivering a great customer experience.
This course enables you to identify the dynamics at play where there is tension between needing to meet compliance requirements, meeting strategic objectives and maintaining strong customer relations within the community. You’ll learn the approaches, skills and behaviours that you can use on a daily basis to navigate this situation and be known for providing excellent customer service and improved performance, while meeting required levels of regulation.
Course delivery includes two live sessions via Zoom, as well as video content and exercises prior to the live virtual classroom sessions.
For more information, visit https://www.lgprofessionalssa.org.au/customer-service-compliance-environment/.
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