In the local government environment, leaders and professionals are required to balance the needs of upholding compliance and regulation (e.g. saying “no”, or issuing an expiation notice), while balancing the expectations of delivering a great customer experience.
This course enables you to identify the dynamics at play where there is tension between needing to meet compliance requirements, meeting strategic objectives and maintaining strong customer relations within the community. You’ll learn the approaches, skills and behaviours that you can use on a daily basis to navigate this situation and be known for providing excellent customer service and improved performance, while meeting required levels of regulation.
Before registering please note that the course will be delivered in person at LG House, 148 Frome Street, Adelaide.
For more information, visit https://lgprofessionalssa.org.au/customer-service-compliance-environment/.
Registrations for this event are open to Local Government Professionals Australia, SA members, council employees, employees of regional subsidiaries and Local Government Professionals Australia, SA invited guests.
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Mailing Address: 148 Frome Street ADELAIDE SA 5000 Phone: 08 8224 2080 Email: firstname.lastname@example.org