Customer Service in a Compliance Environment - In Person

  • 08 Feb 2023
  • 9:00 AM - 4:00 PM
  • LG House, 148 Frome Street, Adelaide SA 5000
  • 15

Registration

  • Before proceeding with the Non-Member rate, please ensure you have checked if you may be eligible for the discounted member rate - many Councils and Subsidiaries have purchased organisation memberships which entitles all staff to membership at no charge. You can check this by clicking the 'check your eligibility for the member rate' button below.

Register


In the local government environment, leaders and professionals are required to balance the needs of upholding compliance and regulation (e.g. saying “no”, or issuing an expiation notice), while balancing the expectations of delivering a great customer experience.

This course enables you to identify the dynamics at play where there is tension between needing to meet compliance requirements, meeting strategic objectives and maintaining strong customer relations within the community. You’ll learn the approaches, skills and behaviours that you can use on a daily basis to navigate this situation and be known for providing excellent customer service and improved performance, while meeting required levels of regulation.
 

Before registering please note that the course will be delivered in person at LG House, 148 Frome Street, Adelaide.

For more information, visit https://lgprofessionalssa.org.au/customer-service-compliance-environment/.

Registrations for this event are open to Local Government Professionals Australia, SA members, council employees, employees of regional subsidiaries and Local Government Professionals Australia, SA invited guests.

By registering for this event/forum/program you will be subscribed to the LG Professionals SA mailing list. Should you wish to unsubscribe at any time, please email admin@lgprofessionalssa.org.au.

Mailing Address: 148 Frome Street ADELAIDE SA 5000   Phone: 08 8224 2080   Email: admin@lgprofessionalssa.org.au


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