Course overview

Conflict in the workplace is a common occurrence, and it can cause stress and tension for all concerned. Handled well, however, conflict can provide an opportunity to improve processes and outcomes, dispel negativity and build relationships.

In this course we will use everyday conflict situations with colleagues, managers and customers to improve your ability to handle the emotion and stress of conflict, think through the situation and resolve it with confidence.

Suitable for:
  • Officers at all levels

Key learnings:

At the end of this course you will be able to identify:

    • How conflict arises in the workplace
    • Your current conflict management style
    • How to handle the emotions that conflict brings
    • How to deal with different personality styles
    Attendees will leave with:
    • A step by step process for working through a conflict and negotiating a fair outcome for all concerned
    • Verbal communication skills to help defuse anger and find creative solutions

      Duration: 1 day

      Member: $545.00 + GST = $599.50
      Non-member: $645.00 + GST = $709.50

      Course Date: Taking Expressions of Interest

      Please note this course is delivered in person at LG House, 148 Frome Street, Adelaide.

      Delivery Method:
      This course is being delivered in person.


      Contact LG Professionals SA for information on running this course In-house at your council.


      Eve Jackson
            Training Support Officer
            p: 08 8224 2092

      Mailing Address: 148 Frome Street ADELAIDE SA 5000   Phone: 08 8224 2080   Email:

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