Course Overview:

Conflict in the workplace is a common occurrence, and it can cause stress and tension for all concerned. Handled well, however, conflict can provide an opportunity to improve processes and outcomes, dispel negativity and build relationships.

In this course we will use everyday conflict situations with colleagues, managers and customers to improve your ability to handle the emotion and stress of conflict, think through the situation and resolve it with confidence.

Suitable For:

Officers at all levels

Key Learnings:

At the end of this course, you will be able to identify:

How conflict arises in the workplace
Your current conflict management style
How to handle the emotions that conflict brings
How to deal with different personality styles.

You will leave with:

A step-by-step process for working through a conflict and negotiating a fair outcome for all concerned
Verbal communication skills to help defuse anger and find creative solutions.

Duration:
1 day in person

Investment:
Member: $572.50 + GST = $629.75
Non-member: $672.50 + GST = $739.75

Course Date:
Taking expressions of interest.

Express your interest

Delivery Method:
This course is being delivered in person at LG House, 148 Frome Street, Adelaide.

In-House Training:
Contact LG Professionals SA for information on running this course In-house at your council.

Course Facilitator:

Gary Edwards - The Influence Coach

Gary is a keynote speaker, coach and consultant who takes business leaders, salespeople, entrepreneurs and service staff ‘behind the smoke and mirrors’ to show them how to build their ability to influence their future.

As a lawyer, magician, negotiator, comedian and speaker, Gary is an expert in the art and science of influence – the key ability that businesses will need to navigate a future where nothing is quite what it seems.

For the past 25 years, Gary has worked with business leaders, entrepreneurs, salespeople and service teams who want to survive the challenges of change and build successful, sustainable businesses.

Contact

Eve Jackson
Training Support Officer
e: eve@lgprofessionalssa.org.au
p: 08 8224 2092

Mailing Address: 148 Frome Street ADELAIDE SA 5000 Phone: 08 8224 2080 Email: admin@lgprofessionalssa.org.au