INFLUENCE OTHERS THROUGH CLEAR AND CONFIDENT COMMUINICATION.
In the local government environment, there are two types of conversations that leaders and managers need to master: External Conversations – with those outside the organisation, including presentations, public and media events, and negotiations – and Internal Conversations – with those inside the organisation, including conflict resolution, meetings and team projects, and performance management.
This course will provide you with the tools and frameworks to enable you to communicate more effectively in any situation.
You’ll learn a range of skills and behaviours that you can use on a daily basis to clearly and persuasively articulate your position, present information, negotiate outcomes and deal with a range of different personalities and potential conflict.
At the end of this course, you will be able to:
Duration: 1 day in person