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As part of our Reform Ready Series these courses will equip council staff with the skills to lead and be part of high performing teams delivering excellent service to the community. |
This course enables participants to develop skills and confidence in holding these conversations in an easy and comfortable environment. Participants are provided opportunities to engage with a new and contemporary approach. They will prepare for effective performance conversations in their workplace. Suitable for: Coordinators, Team Leaders, Managers and Executives Duration: 1 day In Person Investment |
In this course we will use everyday conflict situations with colleagues, managers and customers to improve your ability to handle the emotion and stress of conflict, think through the situation and resolve it with confidence. Suitable for: Officers at all levels Duration: 1 day In Person Investment |
This course enables you to identify the dynamics at play where there is tension between needing to meet compliance requirements, meeting strategic objectives and maintaining strong customer relations within the community. Suitable for: Any staff providing internal or external customer service within a compliance/regulatory framework - eg. Customer Service Officers, General Inspectors, Regulatory Officers, Planning and Development Officers, Records Officers, IT Officers, HR Officer, Procurement Officers Duration: 1 day In Person Investment |
This course will provide you with the knowledge and skills to improve your time management approach to your daily and weekly workload—work smarter, not harder! You’ll dive into issues that are preventing you from reaching optimum effectiveness and develop a range of techniques and strategies to better manage your time and get more out of your day. Suitable for: Officers at all levels Duration: 1 day In Person Investment |
This course will provide you with an insight into your current communication, negotiation and influencing styles. Course facilitator, Gary Edwards, will share a range of tools and frameworks that will enable you to communicate more effectively in any situation. Suitable for: Leaders and Managers who want to improve their ability to speak with internal and external stakeholders, negotiate mutually beneficial outcomes and influence others through clear and confident communication. Duration: 1 day In Person Investment |
