Customer Service in a Compliance Environment

  • 09 Aug 2021
  • 16 Aug 2021
  • 2 sessions
  • 09 Aug 2021, 10:00 AM 12:00 PM (CAST)
  • 16 Aug 2021, 10:00 AM 12:00 PM (CAST)
  • Live Virtual Classroom
  • 2

Registration

  • Before proceeding with the Non-Member rate, please ensure you have checked if you may be eligible for the discounted member rate - many Councils and Subsidiaries have purchased organisation memberships which entitles all staff to membership at no charge. You can check this by clicking the 'check your eligibility for the member rate' button below.


In the local government environment, leaders and professionals are required to balance the needs of upholding compliance and regulation (e.g. saying “no”, or issuing an expiation notice), while balancing the expectations of delivering a great customer experience.

This course enables you to identify the dynamics at play where there is tension between needing to meet compliance requirements, meeting strategic objectives and maintaining strong customer relations within the community. You’ll learn the approaches, skills and behaviours that you can use on a daily basis to navigate this situation and be known for providing excellent customer service and improved performance, while meeting required levels of regulation.

This course will be delivered across two 2 hour sessions via Zoom.

For more information, visit 

https://www.lgprofessionalssa.org.au/customer-service-compliance-environment/


Registrations at our events and programs are open to Local Government Professionals Australia, SA members, council employees, employees of regional subsidiaries and Local Government Professionals Australia, SA invited guests unless specified otherwise on the event or program brochure.

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Mailing Address:  5 Hauteville Tce EASTWOOD SA 5063   Phone: 8291-7990;   Email: admin@lgprofessionalssa.org.au


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